Quotes take hours to put together
Someone checks three supplier sites, copies rates into a spreadsheet, adds margin and formats a PDF. By the time it’s sent, the customer has two other quotes.
TRAVEL SOFTWARE · LUCKNOW & TORONTO
A family messages you at 10 p.m. asking for a Bali quote. If your team takes until tomorrow afternoon to build it in Excel, they’ve probably booked with someone else. We build CRMs, itinerary builders, booking engines and agent portals for tour operators, travel agencies, OTAs and hotels, so a good quote goes out in minutes.
- Laravel
- React
- Flutter
- Amadeus
- Razorpay
Suppliers and tools we connect to
Amadeus
TBO
RateHawk
Booking.com
WhatsApp Business
Razorpay
Tally
Sound familiar?
Signs your travel business has outgrown Excel and WhatsApp.
Most travel companies we talk to are busy, not short of enquiries. The trouble is everything behind the scenes.
Enquiries get lost in chats
One lead is on the office WhatsApp, another on a salesperson’s personal phone, a third in Instagram DMs. Nobody knows who followed up with whom.
Rates change after you’ve quoted
The hotel price went up overnight. You either eat the difference or make an awkward call to the customer.
Nobody is sure who has paid what
Advance on UPI, balance by bank transfer, supplier paid in dollars. Matching it all up at month-end takes days.
Visas and documents slip through the cracks
A traveller’s passport expires two months after the trip, and nobody noticed until a week before departure.
Aggregators take a big cut
Most of your hotel bookings come through OTAs. They keep the commission and the customer’s details, so repeat business is hard.
Why Softfix
How we work compared to a typical agency.
A pretty booking website is easy to get. Software that fits how a travel business actually quotes, books and pays suppliers is the harder part.
| What matters | Softfix | Typical agency |
|---|---|---|
| Starting point | We sit with your sales, operations and accounts people to see how a quote turns into a trip. | A template copied from a big OTA. |
| Built in from the start, since that’s where your customers and agents already talk to you. | An afterthought, or a “contact us” button. | |
| Pricing rules | Seasonal rates, group discounts, agent commission and your margin, all calculated the way you do it now. | One flat markup for everything. |
| Supplier APIs | We’ve worked with the common ones before and plan for slow responses and rate changes. | Learned on your project, at your expense. |
| Speed test | If a salesperson can’t send a quote from their phone in about a minute, we redesign the screen. | Designed for a desktop in the office. |
| Ownership | You own the code and the customer data. No lock-in. | Monthly fees for a platform you don’t control. |
Who we work with
Every kind of travel business sells a little differently.
A tour operator, a corporate travel desk and a boutique hotel all need different things. We’ve built for each of them.
Tour operators
Packages, group departures, day-by-day itineraries, visa tracking and the review request after everyone gets home.
Travel agencies
Enquiries, quotes, bookings, supplier payments and commission, without juggling five tools and a notebook.
OTAs & booking sites
A public website and app with live inventory and pricing that stays the same from search to checkout.
B2B wholesalers
A portal where your sub-agents book directly, within a credit limit, with their own ledger and commission slab.
Hotels & resorts
A direct booking engine on your own website, synced with your channel manager, so fewer guests come through OTAs.
Corporate travel desks
Travel requests, manager approvals, policy limits and GST invoices that the finance team can actually use.
What we build
Discuss your project
Travel software development services.
From the first “how much for Dubai?” message to the review request after the trip. Start with one piece or build the whole thing.
Travel CRM
Every enquiry from your website, WhatsApp, Instagram and phone lands in one list. Each one has an owner, and nothing gets forgotten.
Itinerary Builder
Drag in hotels, transfers and activities day by day. The cost and your margin update as you go, and the PDF looks good enough to send straight away.
Booking Engine
Search, pick and pay on your own website or app. Prices stay the same from the search page all the way to the payment screen.
Hotel & Flight APIs
Live rates and availability from Amadeus, TBO, RateHawk and others. If a supplier is slow to respond, the page doesn’t freeze.
B2B Agent Portal
Your sub-agents log in, see your rates and book directly. Credit limits, commission and their running balance are tracked for you.
WhatsApp Automation
Quotes, payment links, vouchers and trip-day reminders go out on WhatsApp by themselves. Travellers don’t need to download anything.
Payments & Supplier Ledger
Advances, part payments, refunds and supplier dues in rupees, dollars or dirhams. Accounts can see what’s owed on both sides at a glance.
Visa & Document Tracking
Passport expiry, visa status and insurance for every traveller in one view, with alerts well before anything becomes a problem.
Problems we solve
Where travel businesses lose time and money, and how we fix it.
Slow quotes lose customers
Customers ask three agencies at once. Whoever sends a clear quote first usually gets the booking.
WHAT WE BUILD- Ready-made package templates your team can tweak
- Live supplier rates pulled into the quote
- A branded PDF sent on WhatsApp in one tap
Quotes go out while the customer is still interested, not the next day.
Follow-ups depend on memory
A customer said “let me check with my family”. Nobody called back, and they booked elsewhere a week later.
WHAT WE BUILD- Every enquiry in one list with a clear owner
- Follow-up reminders that pop up on the right day
- A daily view for managers of who’s gone quiet
Fewer warm leads go cold, and you can see exactly why the rest didn’t book.
Price changes between quote and booking
The rate on your quote was from yesterday. Today it’s higher, and someone has to explain that to the customer.
WHAT WE BUILD- Rates re-checked before payment is taken
- Rooms held with the supplier while the customer pays
- Clear validity dates on every quote
Fewer surprises at checkout, and fewer bookings where you end up losing money.
Accounts can’t tell who owes what
Customer payments arrive in pieces, suppliers are paid in different currencies, and agents want their commission.
WHAT WE BUILD- One ledger per booking showing money in and out
- Automatic matching with Razorpay and bank entries
- Export to Tally for your accountant
Month-end takes an afternoon instead of a week, and you know your real margin on every trip.
Too many bookings come through OTAs
You pay commission on every room and never get the guest’s contact details to invite them back.
WHAT WE BUILD- A direct booking engine on your own website
- Better rates or perks for booking direct
- Guest messages before, during and after the stay
More guests book with you directly, and you keep the relationship.
Sub-agents keep calling for rates
Your team spends half the day sending rate sheets and confirming bookings for agents over the phone.
WHAT WE BUILD- A portal where agents see rates and book themselves
- Credit limits so nobody goes over
- Statements agents can download on their own
Agents book at midnight if they want to, and your team gets their day back.
AI where it helps
Smarter tools for your sales team
AI where it helps
Smarter tools for your sales team.
These work best once you’ve got a season or two of enquiry and booking data in the system. We’ll tell you honestly when that point arrives.
-
Draft itineraries in seconds
Type “5 nights Kerala, family of four, mid-range” and get a first draft built from your own packages and suppliers, ready to edit.
-
WhatsApp assistant
Answers the usual questions about visas, inclusions and payment at any hour, then passes serious customers to your team.
-
Lead scoring
Flags the enquiries most likely to book based on destination, budget and dates, so your team calls them first.
-
Demand forecasting
Uses past bookings to show which destinations will be busy next season, so you can block rooms and seats early.
Selected work
Travel platforms we’ve built.
A few examples. Client names are kept private.
TOUR OPERATOR
CRM and booking platform
Replaced spreadsheets and WhatsApp groups with one system for enquiries, quotes, bookings, supplier payments and post-trip reviews.
Laravel
React
WhatsApp API
B2B WHOLESALER
Agent booking portal
Travel agents book directly on the platform within their credit limit, with their own ledger, commission slab and settlement reports.
Node.js
TBO API
AWS
BOUTIQUE HOTEL GROUP
Direct booking engine
Direct bookings across several properties, synced with the channel manager, with seasonal pricing and guest messaging built in.
Next.js
Razorpay
Cloudflare
Want to know what it would cost?
Tell us how many people quote and book in your team, and which suppliers you use. We’ll send a written estimate.
How we work
Built around the people who sell trips.
Your sales team lives on WhatsApp. Operations deal with suppliers all day. Accounts reconcile payments in three currencies. The process works for all of them.
01
1–2 weeks
See how you sell today
We spend time with sales, operations and accounts. We look at where enquiries come from, how quotes are built and which suppliers you rely on.
02
1 week
Set up your pricing rules
Seasonal rates, group discounts, agent commission, supplier payment terms and your margins, modelled the way you quote now.
03
2–3 weeks
Test screens with your team
Clickable prototypes go to your sales staff first. If sending a quote from a phone takes more than about a minute, we change it.
04
8–14 weeks
Build in two-week sprints
You see a demo every fortnight. Your team can start on the CRM while supplier integrations and reports are still being built.
05
1–2 weeks
Bring data across and train
We move your past customers and bookings over, then train sales and operations on the parts they’ll use every day.
06
Ongoing
Support through the season
Extra attention during peak season, new supplier connections when you need them, and fixes and features under a support plan.
Zero incidents
Encryption
AES-256
Audit
Every booking
Security & compliance
Traveller data handled with care.
Passports, phone numbers and card payments for whole families sit in your system. That needs proper protection.
Privacy laws
- DPDP Act 2023 for Indian travellers
- GDPR for European guests and partners
- PIPEDA and CCPA where they apply
- Option to keep data on Indian servers
Payments
- PCI DSS compliant payment gateways
- Card details never stored on your servers
- Multi-currency with clear conversion records
- GST and TCS invoices for packages
Access & security
- ISO 27001:2022 certified processes
- Passport and visa files stored encrypted
- Staff and agents see only what they need
- Logs of who viewed or changed each booking
Technology
A setup that fits your size.
A ten-person agency and a national OTA need very different things. We recommend based on your volume and what you want to spend each month.
01
MOBILE
Apps that work on the road
Flutter
React Native
Swift (iOS)
Kotlin (Android)
02
WEB
Booking sites and portals
React
Next.js
Vue.js
TypeScript
03
BACKEND
The engine behind the platform
Node.js
Laravel / PHP
.NET Core
Python
04
TRAVEL APIS
Suppliers we know inside-out
Amadeus
TBO
RateHawk
Booking.com
Expedia
05
PAYMENTS & MESSAGING
Money and conversations
Razorpay
Stripe
PayPal
WhatsApp Business API
Twilio
06
CLOUD & DATA
Hosting, scaling and storage
AWS
Google Cloud
Cloudflare
PostgreSQL
MySQL
Redis
Ways to work with us
Start with what slows you down most.
For most agencies that’s quoting and follow-ups. Booking engines and agent portals usually come after.
Get quotes out fast
Enquiry management, itinerary builder, branded quotes and WhatsApp automation for your sales team.
Typical timeline: 6–8 weeks
One system, end to end
CRM plus bookings, supplier APIs, payments, the supplier ledger and reports, all in one system.
Typical timeline: 3–5 months
Sell directly
A customer-facing website and app, or a portal for your agents, with live inventory and checkout.
Typical timeline: 4–6 months
Cost
What affects the cost of travel software.
Two booking sites can look identical and cost very different amounts. Most of the difference is hidden behind the search button.
01
Internal tool or public site
A CRM your staff use can be simple. A website your customers book on needs polished design, fast search and a smooth checkout.
02
Supplier connections
Each API has its own quirks and speed. Connecting five suppliers is a lot more work than connecting one.
03
Pricing complexity
One markup is quick to build. Seasonal rates, group slabs, agent tiers and currency conversion take longer to get right.
04
Payments and ledgers
Part payments, refunds, supplier dues and agent credit add up to a proper accounting layer.
05
Peak traffic
Sale days and holiday season bring sudden spikes. Handling those smoothly needs more careful setup.
06
AI features
Itinerary drafting or a WhatsApp assistant add to the build, though they often pay for themselves in time saved.
About Softfix
We build the platform and help people find it.
We’re 30+ developers, designers and testers in Lucknow, with a second office in Toronto. Our in-house marketing team also runs SEO, social media and ads. For a travel business that wants more direct bookings, it helps a lot when the same people handle both.
Everyone is in-house, nothing is subcontracted, and the code is yours.
300+
Projects shipped
30+
In-house experts
15+
Industries served
ISO
9001:2015 · 27001:2022
FAQ
Frequently asked questions
01 How much does travel software cost?
It depends mostly on whether it’s for your staff or for the public, how many suppliers we connect to and how complex your pricing is. A CRM with an itinerary builder is a much smaller job than a public booking site with live flights and hotels. After a short call, we’ll send a written estimate.
02 How long does it take?
A CRM with quotations usually goes live in about 6 to 8 weeks. A full platform with bookings and supplier APIs takes around 3 to 5 months. Your sales team can start using the CRM before the rest is finished.
03 Can you connect to Amadeus, TBO or other suppliers?
Yes. We’ve worked with Amadeus, TBO, RateHawk and several hotel and activity suppliers. Some need a commercial agreement with the supplier first, and we’ll help you through that.
04 Can it really work over WhatsApp?
Yes. Using the official WhatsApp Business API, quotes, payment links, vouchers and reminders go out automatically, and replies come back into the CRM against the right customer.
05 Can it handle part payments and different currencies?
Yes. Customers can pay an advance and the balance later, and suppliers can be paid in their own currency. Each booking shows what’s been received, what’s owed and your actual margin.
06 Can our sub-agents book directly?
Yes. A B2B portal gives each agent their own login with your rates, a credit limit and a running statement. You decide the commission for each agent or group.
07 We’re a hotel. Can you help us get more direct bookings?
Yes. We build a booking engine for your own website that syncs with your channel manager, so availability stays right everywhere. Our marketing team can also help bring more traffic to it.
08 Can you move our existing data over?
Yes. We bring across past customers, bookings and supplier details from spreadsheets or your old software, and check the numbers before you switch.
09 Who owns the code and customer data?
You do. The code, the data and the cloud accounts are all yours, and we’re happy to sign an NDA before we start.
010 What happens after launch?
We stay on for support, fixes and new features, and keep a closer eye on things during peak season. When you add a new supplier or destination, we connect it.
Keep exploring
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Travel scoping call
Let’s get your next quote out while the customer is still interested.
Book a free 30-minute call. Tell us how you sell trips today and where it gets messy, and we’ll suggest a sensible first step.
[email protected]
India
+91 81890 10044
Canada
+1 (647) 846-9494
India office
1st Floor, CP/140, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Canada office
2 Bloor Street West, Suite 700, Toronto, Ontario M4W 3E2